Call Center Representatives

Long Beach, CA | Contract to Hire

Job ID: MM-JZ-CCR01 Category: Professional Services Pay Rate: $15 / hour

We are looking for Call Center Representatives for opportunities with our client in Long Beach, a reputable Vitamin company.

Call center hours of operation are Monday through Friday, 6:00 am to 7:00 pm. Applicants must be able to work either shift schedule: 6:00 am to 2:30 pm or 10:30 am to 7:00 pm Monday through Friday, and flexible to work weekend days if needed. 

Responsibilities May Include:

  • Work in a call center
  • Respond to calls, emails, and live chats from customers
  • Graciously resolve customer concerns
  • Prioritize consumer issues that arise and identify when immediate attention is required
  • Assist customers with inquiries on products, orders, offers and a variety of other topics
  • Provide superior customer service related to processing and follow-up of all purchase orders and customer inquiries.
  • Converse daily with all customers by phone, email, fax as necessary to resolve the needs of each situation in a prompt and professional manner
  • Participate in all order entry functions, related issues and all customer service issues
  • Maintain consistent documentation and files on all customers, distributors and potential customers within the given sales territory
  • Assist in increasing sales by providing the highest quality customer service and customer relations possible
  • Maintain up to date customer information regarding re-seller certificates, shipment methods, model numbers, credit information, terms etc.

Related Categories: Call Center, Customer Service, Vitamins, Healthcare, Health, Healthy Living, Supplements

Qualifications:

  • Experience working in call centers
  • Minimum typing speed: 40 WPM
  • Clear communication skills
  • Good writing skills
  • Computer Skills: Excel, Word

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


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