Collections and Customer Service

Agoura Hills, CA | Contract to Hire

Job ID: WH-DC-Coll01 Category: Professional Services Pay Rate: $13 to $15 / hour + Commission

We are currently interviewing experienced collections and customer service professionals for open roles with our client, a financial services company.

Desired candidates are professional and courteous who are extremely comfortable with phone based customer interaction. Although this is a collections role, collection experience is not required. In place of collections experience, a customer service background with heavy phone experience is ideal. Full training for this role will be provided.

Our client offers a warm and supportive work environment, full training and plenty of forward career momentum within their company to those eager to grow in their position.

List of Responsibilities:

  • Make outbound calls to arrange collection on past due accounts
  • Notify consumers of past due accounts
  • Use phones, mail and fax to contact consumers
  • Add and edit account information in the collections software program
  • Remain courteous and professional with all call recipients
  • Guide debtors on debt repayment process and options
  • Review accounts

Qualifications:

  • Experience in a professional setting
  • High School Diploma or GED
  • Basic typing skills
  • Advanced computer skills (experience with COLLECTONE software is a PLUS)
  • Advanced: telephone, communication, judgement, ability to recognize and solve issues, planning, organization, and ability to work independently.

$13 to $15 per hour plus commission

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Keywords: Accounts Receivable, collections, collector, customer utilities collection, insurance collection, legal collections, medical collections, bill collections, invoices, invoicing, financial services


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