Customer Service Representative at Lending Company

Los Angeles, CA | Contract to Hire

Job ID: MM-JZ-CustS01 Category: Professional Services Pay Rate: $15 / hour

Finance and lending company in Los Angeles is looking for enthusiastic, detail-oriented Customer Service Representatives to receive inbound calls from clients and customers!

This is a temp-to hire position paying $15/hour for the right candidates! Must be available to start immediately and have open availability.

About the Job:

  • Work in call center
  • Answer phones
  • Take customer service calls
  • Describe financial products and services
  • Refer to manual binder for answers to common questions
  • Follow call policies and manual
  • Build strong customer relationships
  • Answer questions and resolve problems
  • Provide “World Class” customer service
  • Maintain call logs
  • Respond to calls, emails, and live chats from customers
  • Graciously resolve customer concerns
  • Prioritize consumer issues and identify when immediate attention is required
  • Assist customers with inquiries on products, orders, offers and a variety of other topics
  • Assist in increasing sales by providing the highest quality customer service

About the Candidate:

  • Please apply with your resume
  • 2+ years’ experience in customer service (MUST)
  • Available to start immediately and must have open availability (MUST)
  • Call center experience (PLUS)
  • Bilingual with Spanish (PLUS)
  • Minimum typing speed 40 WPM with accuracy (MUST)
  • Intermediate computer skills (MUST)
  • Personality and skills: motivated and enthusiastic, detail oriented, strong verbal and written communication, follow instructions well, time management

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


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