Desktop Engineer

Los Angeles, CA | Direct Hire

Job ID: WH-KO-IT-DE01 Category: Information Technology Pay Rate: $25 - $35 / hour

About the Job

Under the direction of the Senior Manager of Desktop Engineering, the Desktop Engineer will design, develop integrated business applications and install packages, develop standard desktop images, troubleshoot and resolve system and application issues, and provide production support to users worldwide.

  • Create application install packages, and wrapping applications for delivery through a software distribution infrastructure to install on Firm users computer and Citrix
  • Test integrated applications against Firm standard image, software compatibility and related utilities, and hardware on production environment
  • Automate software application deployments
  • Patch desktops, laptops and Citrix in an enterprise architecture
  • Develop, document and maintain Firm desktop image for all Firm standard PC models
  • Document and maintain a standard software installation library
  • Research, evaluate and recommend software and hardware products for maintaining stable and consistent end-user environment
  • Prepare, test, document and deploy application updates to be installed on the Firm systems
  • Participate in the assessment and review of products or program alternatives to make recommendations to management
  • Perform as a third-level escalation point for the IT Support Center; Provide end-to-end incident resolution
  • Investigate system and application problems to identify the root cause of the problem and determine possible resolutions
  • Coordinate with Desktop Support and local IT analyst to resolve technical problems
  • Analyze root cause problems and execute corrective actions
  • Serve as a project technical lead to providing tasks and technical leadership
  • Execute plans and implement technical solution projects to refresh supported systems
  • Interface directly with vendors and other members of IT to solve complex or unique issues
  • Stay abreast of new and existing Firm applications functionalities
  • Travel as needed
  • Work overtime as required
  • Handle additional application-related projects as assigned

About You

  • Minimum level of knowledge and experience in MSI and MTs
  • Minimum level of knowledge and experience in software packaging tools
  • Minimum level of knowledge and experience in SCCM version 6 or above
  • Minimum level of knowledge and experience in App-V version 4 or above
  • Minimum level of knowledge in Microsoft Windows 7 Operating Systems or Windows 8
  • Minimum level of knowledge and experience in Microsoft Office Suite version 2010 or higher
  • Minimum level of knowledge and experience in WorkSite Document Management System
  • Minimum level of knowledge and experience in Workshare Document Comparison
  • Minimum level of knowledge and experience in Citrix XenApp and Citrix XenDesktop
  • Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, network topologies, workstation remote control
  • Strong written and verbal communication skills
  • Bachelor’s Degree in Information Systems and/or equivalent certification (preferred)
  • Microsoft Certification (preferred);• At least 3 years of technical experience providing technical support for Microsoft Windows Operating based desktop systems (preferred)
  • At least 3 years of working in a technical customer service role within a hierarchical IT environment
  • At least 2 years of standard software packaging tools (Installshield, SCCM, Wise Packing Studio)
  • At least 2 years of standard imaging tools (Altiris Deployment, Microsoft ImageX, Symantec Ghost)

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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