Help Desk Technician - Technical Support Online App

Santa Monica, CA | Contract to Hire

Job ID: WH-BC-ITHD01 Category: Information Technology Pay Rate: $18 - $20 / hour

Calling all tech support superstars! Do you excel at speaking tech in non-tech speak? Do you pride yourself on an ability to explain difficult tech topics in a way that anyone can understand? Our clients need you!

We are currently filling multiple positions in tech customer service for our Los Angeles client. Our client provides an intuitive, automated web application that allows small business owners to shop, compare and apply for short term business loans supplied by multiple pre-approved 3rd party lenders.

About the Position:

  • Offer IT support to customers
  • Monitor and triage/prioritize Jira support ticket queue
  • Offer a first class customer support, customer first, attitude
  • Explain complex technical concepts to customers with varying levels of technological skill in person, by email and phone
  • Explain complex technical concepts to all levels of management in person, by email and phone
  • Create and delete mailboxes in MS Exchange
  • Change size allocations and limits in Microsoft Exchange
  • Create distribution lists
  • Respond quickly, professionally and positively to technical assistance requests
  • Create new Active Directory user accounts
  • Connect user workstations to Active Directory
  • Image user workstations
  • Assist with user desk setups
  • Troubleshoot topics such as connectivity, MS Office and general computer hardware and computer peripheral issues
  • Manage customer inventory management systems such as Kaseya, anti-virus management systems such as Sophos and other End-user workstation admin systems
  • Participate in a 24/7 on-call rotation

Industry: SaaS, Internet, Technical Support, ECommerce, Engineering, Customer Service, #network, Tech Support, IT, Jira, Active Directory

About the Candidates:

  • 3+ years’ experience using MS Windows desktop OS including Windows XP, 7, 8 (MUST)
  • 3+ years’ troubleshooting MS Office (MUST)
  • 1+ year experience using Apple OS X (MUST)
  • 1+ year experience with Active Directory, commonly used enterprise MS services and applications (MUST)
  • Experience using Atlassian JIRA Service Desk (PLUS)
  • Working knowledge with MS Exchange including mailbox creation, deletes, size allocation changes, and creating distribution lists (MUST)
  • 2+ years’ experience troubleshooting end user mobile (pad, iphone, android) issues
  • Able to lift 25lbs

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


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