Call Center Representative

Montebello, CA 90640

Employment Type: Temporary Category: Professional Services Job Number: LA-JC-CallCtrRep Pay Rate: $37,440-$40,000 per year DOE

Job Description

IMMEDIATE Experienced Call Center Representative needed immediately for a busy Optometry office in Montebello, CA!

The Call Center Representative’s primary goal will be to answer phone calls and schedule patient appointments.

The scheduled hours will be M-F 8:00 am – 5:00 pm

Career Strategies Inc is a national staffing firm that provides temporary and direct hire staffing services to outstanding firms located throughout the United States. For over 30 years, we have helped thousands of talented candidates find fulfilling careers in a variety of industries including technology, entertainment, marketing, real estate, finance and accounting.

About the role:
Answer high volume phones calls
Schedule patient appointments
Schedule surgeries
Answer questions or escalate the request
Use EMR software
Maintain organized paper and electronic files
Maintain the highest level of confidentiality with sensitive information
Insurance Verifications Authorizations
Perform other related duties as assigned

Job Requirements

About the candidate:

Bilingual Spanish (MUST)
1+ years in a customer service role
1+ years of experience working with insurance verifications
Familiarity with EMR software
Personality and characteristics: attention to detail, typing, fast learner, excellent reading and comprehension, communication, punctual, ability to recognize and solve issues, planning, organization, and ability to work independently, professionalism, courteous

See more customer service and data entry opportunities with Career Strategies' clients at!

Additional Information

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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