Customer Service Representative

Thousand Oaks, CA 91362

Employment Type: Temporary Category: Professional Services (Office Support) Job Number: WH-EA-CustServRep02 Pay Rate: $15 per hour

Job Description

We are seeking a qualified Customer Service Representative to start a position with a growing company in Westlake Village IMMEDIATELY!!

The Customer Service Representative’s primary goal will be build rapport with customers, provide assistance with placing orders and addressing product and/or order inquiries. You will fulfill customer needs to ensure customer satisfaction.

The ideal candidate will have 1+ years’ experience in a customer service role. They will thrive in a business casual environment. Previous retail or other face-to-face customer experience is acceptable for this position; however, having experience in a call center environment is ideal.

Career Strategies Inc is a national staffing firm that provides temporary and direct hire staffing services to outstanding firms located throughout the United States. For over 30 years, we have helped thousands of talented candidates find fulfilling careers in a variety of industries including technology, entertainment, marketing, real estate, finance and accounting.

About the role:

  • Answer multiple incoming calls from customers
  • Answer any customer questions
  • Able to take 40-60 calls per day
  • Make some outbound calls to follow up on customer inquiries
  • Provide information to customers
  • Input information and orders into CRM
  • Processing returns

This is not a comprehensive list of duties

Job Requirements

About the candidate:

  • 1+ years in a customer service role (MUST)
  • 1+ years in a call center environment (PLUS)
  • MS Office (MUST)
  • Previous CRM experience (PLUS)
  • Personality and characteristics: attention to detail, typing, fast learner, excellent reading and comprehension, communication, punctual, ability to recognize and solve issues, planning, organization, and ability to work independently, professionalism, courteous

Additional Information

Equal Opportunity Employer considering qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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