IT Systems Analyst

The IT Systems Analyst will:

• Maintain in-house server and network hardware and software configurations and systems.
• Assist in development, implementation, integration, and maintenance of company applications.
• Keep up with new system upgrades to help promote Company growth.
• Help identify and resolve bottlenecks in company network, systems, and applications.
• Coordinate with different departments to gather business requirements for system implementations and modifications.
• Develop and provide training for company applications.
• Supporting security of systems, networks, and enterprise information
• Assist with network and infrastructure audits.
• Support in maintaining user records across systems.
• Consulting department stakeholders across organization to identify technology needs to optimize the use of information technology.
• Analyze technical needs of customers and employees to providing quality solutions.
• Manage and lead ATM Remote Access Management Solution (RAMS)
• Oversee Cyber and Network Security Controls
• Research and develop new technologies that will improve current services and move company into new services.

SKILLS/QUALIFICATIONS

• Knowledge of business analysis, project management, software testing techniques and tools.
• Working Knowledge of Windows and MAC OS, SQL Server, Managed POE Switches, VMWare, Salesforce, Business Central, Ring Central, Firewalls / VPN structure, HubSpot, Conga Composer, Office 365, SharePoint, MS TEAMS.
• Direct work experience in project management, business analysis and software quality assurance testing capacity.
• Ability to analyze and document complex business processes and promote process improvement.
• Strong attention to detail and strong analytical skills, including a thorough understanding of how to interpret relevant data and information; interpret business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills (clear communicator) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to focus on deadlines and deliverables.
• Ability to think abstract – to ensure ability to not conform to the norm. Norms do not find software bugs quickly.
• Knowledge of a programming language and the systems development life cycle (SDLC) – to get a deep understanding of where bugs tend to hide, critical thinking, investigative skills
• Advanced knowledge of Salesforce and Servicemax configuration