Leasing Agent - Residential Property Management Firm (Mar Vista)

The leasing agent position will involve helping to manage the leasing efforts for a multi-housing property/apartment community. This position is responsible for assisting with the upkeep of the property, its operations, as well as servicing residents’ needs. 

Responsibilities

• Support and assist Manager and staff as appropriate
• Help coordinate resident move-in and move-out process
• Perform rent collection from residents
• Deposit of rents
• Perform regular property management data entry on property management software, including entering rent payments and move-in money
• Assist in various projects; including building and resident improvements, vacancy turnover and various operational tasks
• Perform filing and manager resident files; maintain accurate and secure files
• Create work tickets based on resident concerns and deliver to the appropriate party (i.e. Lead Man) to ensure timeliness of completion
• Handle resident relations and concerns as needed
• Tour the units with prospective residents, as well as escort contractors on property when needed
• Perform verification of employment, residence, personal references and credit for prospective resident’s applications
• Serve resident notices as directed
• Order and prepare monthly welcome baskets to be delivered to new residents
• Answer phones in a professional manner

Accountabilities

• Consistently perform rent collection in a timely manner
• Accurately enter rents into system to prevent discrepancies
• Effectively interact with residents and ensure that requests, concerns, and complaints are properly addressed in a timely manner
• Ensure resident move-in and move-out process is handled professionally and efficiently
• Accurately maintain resident files at all times
• Ensure accuracy in all correspondence
• Complete assigned projects efficiently and in a timely manner
• Exhibit a genuine concern for the property, its upkeep and maintain positive resident relations
• Demonstrate thoroughness in the prospective resident verification process, so as to prevent any future obstacles
• Ensure telephone calls are answered quickly and the appropriate action is taken immediately
• Perform tenant tours professionally in a manner that prompts a desire to live on the property

 Education, Skills and Experience

• Minimum High School education
• Minimum 2 years administrative or customer service experience
• Familiarity with Fair Housing laws and regulations is a plus
• Proficiency in Microsoft Word, Excel, and Outlook
• Proficiency in Yardi or other property management software
• Excellent communication skills, both written and verbal
• Extremely organized and able to multi-task
• Exercises good judgment
• Excellent follow-through
• Bilingual (Spanish) a plus